Kbaje FAQ — all your
Simple Answers to Your Questions

No. Only one kbaje account is allowed per mobile number or email address. Attempting to create multiple accounts may result in all accounts being suspended and any funds held being forfeited.

To verify your account, upload a photo of your National ID (NID) or passport along with a selfie. Verification is typically completed within 24–48 hours. Once KYC is done, your withdrawal limits increase and VIP benefits become available.

on the login page click the "Forgot Password?" link. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password.

To close your account, contact our support team. First make sure your balance is zero and there are no pending withdrawals. As part of responsible gaming, you can also opt for a temporary break instead.

The minimum deposit on kbaje is just BDT 200, available via any mobile banking method in Bangladesh. Larger deposits may qualify for additional bonus rewards.

Deposits via mobile banking (bKash, Nagad, Rocket) are usually instant — your balance is updated within minutes. Bank transfers may take up to 1–3 hours. If there's an unexpected delay, contact the support team with your transaction slip.

kbaje does not charge any additional fees on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges, as per their respective policies.

The minimum withdrawal on kbaje is BDT 500. Your daily maximum withdrawal limit depends on your account verification level and VIP status. VIP members enjoy significantly higher limits.

If your withdrawal hasn't arrived within the expected timeframe, contact our support team with your transaction ID and date for a quick resolution. Most stuck withdrawals are due to incomplete KYC or unmet bonus wagering requirements.

A wagering requirement means you need to place a certain amount in bets before you can withdraw your bonus funds. For example, a 20x wagering requirement on a BDT 1,000 bonus means you must wager a total of BDT 20,000 before withdrawing. Full terms and conditions Terms and Conditions on the page.

Up to 10% cashback on your daily losses is automatically credited to your account the following morning. You must have actively played the previous day to qualify. VIP members receive cashback at a higher rate.

Yes. All games on kbaje use internationally certified RNG (Random Number Generator) technology and are regularly audited by third parties. Live Casino games are operated by real dealers and are completely transparent.

kbaje Sports The Sports Betting section covers cricket, football, tennis, hockey, basketball, and 20+ other sports. Special offers are available for Bangladesh cricket team matches. Live Betting lets you place bets while a match is in progress.

No. kbaje does not sell or share your personal information with any third party. Information may only be disclosed to regulatory authorities when required by law. To learn more, Privacy Policy Read.

Go to Account Settings, then the "Security" section to enable 2FA. Each time you log in, a one-time OTP will be sent to your mobile — without it, no one can access your account. Keeping this enabled is strongly recommended.

Yes, the kbaje app offers everything available on the website — slots, Live Casino, Sports Betting, bingo, deposits, and withdrawals. The app also features exclusive push notifications and biometric login.

First, fully close the app and reopen it. If the issue persists, uninstall the app and install the latest version. Check your phone's storage and RAM. If the problem remains, contact the support team — sharing your device model and OS version will help them assist you faster.